RRWH was set up primarly for the purpose of Hosting several
personal sites. In our search for a reliable hosting company, that
provided all the features we were after, we had little to no luck.
So, we went out and found the best suppliers and put together our
own hosting packages to suit our needs. Rather than keep this to
ourselves we have extended the offer, of reliable and feature rich
web hosting packages to suit most small to medium websites, at
prices you can afford!.
With all of our plans we Guarantee that the disk space and data
transfer will be available - we do not oversell any resources.
Our aims are to provide reliable hosting that meet your current
needs, with a path for future growth of your online presence. Our
plans are ideal for your first website. We provide services to the
Self-Employed, Small Businesses and Individuals who want more than
your ISP offers.
We have been involved in the Internet, as an Internet Provider
since 1995, and bring a wealth of knowledge and experience to
Terms of Service
RRWH agree to provide paying customers with services according to
the Terms of Service listed below. We reserve the right to change
these Terms at any time and we recommend that you check and reveiw
these terms periodically.
- Usage of RRWH Services constitutes acceptance and agreement to
these terms of service.
- All of the Terms are subject to change and all hosting plans or
any services are subject to these terms of service.
- All Services provided by RRWH are to be used for Lawful
purposes only. Webpages or websites related to any form of illegal
activity are strictly prohibited. (In violation of any United
States Federal, State, or City Law, or Any Australian Federal Law)
If websites related to illegal activities are places in allocated
hosting webspace, hosting accounts and/or any other Internet
services may be terminated without notice. Where service is
terminated under this clause, no refund will be given.
- Personal or identifying information you supplied to RRWH will
never be given or sold to any third party, with the exception of a
Legal Authority when it is requested in writing.
- All RRWH Customers agree to indemnify and hold harmless RRWH
from any claims which damages the Customer or any other party.
- RRWH reserves the right to spotlight any customers website or
web pages on the RRWH hosting website.
- RRWH offers a 14 day No questions asked, money Back Guarantee:
The customer can cancel a hosting account within the first 14 days
by applying in writing. Any refunds may take up to 30 days to
process. This guarantee applies only to hosting accounts and not to
any other services such as domain name registration.
- All Hosting Plans are paid for in advance. If at any time an
account is not paid for, we reserve the right to deny the customer
access to our services until payment is received. An invoice will
automatically be sent out via email before your account expires.
- Any Billing disputes must be made within 7 days of an invoice
being issued, or the invoiced amount is due by due date on the
- DNS updates may take 2-3 days to complete and a further 1-2
days to become world visible.
- Customer Support is provided free of charge for all customers
who operate within these Terms of Service. Where a customer is
operating outside of these terms, RRWH may, at our descretion, make
charges for any work carried out.
- Customer support covers all aspects of using the provided tools
for your website, and does not include support on creating
webpages, scripting or programming of your website. We may offer
such support at our discretion, but it is not guaranteed.
- RRWH is not responsible for making a backup of any Customer
data. All Customers should make a regular backup of their website
and any Databases.
- The Service provided by RRWH may be cancelled by the customer
at any time without cause. All notices of cancellation must be made
in writing. RRWH, may at their discretion offer a 50% refund of any
unused full months of hosting plans where a customer has paid for a year in advance.
- If any customer of RRWH changes DNS setting of their domains
from the RRWH hosting servers, RRWH reserves the right to terminate
that users services without refund.
- Sites that provide pornographic, Illegal Software (warez), IRC
related (including IRC Bots) or Spam advertised sites, or links to
sites that provide such content are subject to termination without
notice or refund.
- If RRWH receives notice of Unsolicited Commercial Email (SPAM)
coming from a customers domain, the customers services can and will
be terminated without notice or further warning, without
- If you are in doubt regarding your content meeting these Terms
and Conditions, please ask before uploading the content to your
- This is a shared hosting environment and any site that uses an
abnormal amount of system resources, may be temporarly or
permanently suspended whilst RRWH diagnoses the problem. No refunds
are given in this case.
- The liability of RRWH on any customers account is strictly
limited to the amount of money the customer has paid to RRWH.
- If any customer incurs legal expenses upon RRWH, we reserve the
right to recover these expenses from the customer.
- If any customers activity causes legal action to be taken
against RRWH (ie suing etc), the customer will pay any damages
awarded against RRWH, as well as all other legal fees (ie laywers
In order to protect ourselves from SPAM, we do not advertise any
email addresses. We have an online contact
form that will email you a copy of the information you submit.
Please use the form to submit any pre-sales enquires or abuse
reports. When you sign up, we provide full contact details to all